Below are the questions we hear most, grouped roughly from "what is this" through to "when can I get it." Tap any heading to share a direct link.
Is this basically a diaper?
No. Carry On is pull-on absorbent underwear with the absorbency engineered into the brief itself. There is no separate liner, no rustle, no movement. You pull it on like normal underwear, it looks like underwear, and it stays quiet and discreet through the full wear.
How is this different from a pad?
A pad sits inside your regular underwear and can shift or rustle. Carry On is the underwear. The absorbent core is built into the brief with three-layer wicking that draws moisture away and neutralises odour for the full wear, so there is nothing extra to position or worry about.
How discreet is the shipping?
Very. Everything arrives in a plain unmarked box with no branding on the outside and no category language on any paperwork. Most orders are posted within 5 business days, and we confirm delivery details by email before anything is sent.
How long does shipping take?
Orders are posted within 5 business days in a plain unmarked box. Exact delivery cost and timing are shown at the Shopify checkout for your address.
What is the catch with the free trial pack?
There is not one. The 3-pair trial sample is free, and you just pay shipping at checkout. No subscription and no obligation. Request a pack, try it, and tell us what worked. Your feedback genuinely shapes the next prototype.
Are you registered?
Carry On is made by GardeWear Pty Ltd on the Sunshine Coast in Queensland, and our materials are dermatologist-reviewed. Our source materials note UKCA approval; product certification is verified for the relevant market it is sold in. For specifics about your market, email hello@carryonwear.com and we will share the detail.
Are they safe for sensitive skin?
Yes. The inner lining is bamboo viscose, dermatologist-reviewed and hypoallergenic, with no fragrance and no plastic backing. It is free from chlorine, latex, and the parabens common in many chemist products.
I am buying for someone else. Will they know it is for them?
Only if you want them to. Order with your own email and we will confirm the best delivery address with you. The box says nothing on the outside. We include a simple fit guide and a short note you can keep or pass on.
How many times can I wear each pair?
Each pair is built for around 6 months of regular wear at one to two wears per week. Wash cool, line dry, and skip the fabric softener. We send a friendly replacement reminder when you are due.
How do I choose the right tier?
Each tier is matched to a level of protection rather than a diagnosis. As a guide, lighter tiers suit everyday lightness and occasional leaks, while heavier tiers like CoreMax handle higher-volume needs. If you are unsure, request the free trial and email hello@carryonwear.com with what you are managing, and we will point you to the right tier.
How do I get my sizing right?
We include a short fit guide with every pack, and the trial is the easiest way to confirm your size before you commit. If a pair is not quite right, email hello@carryonwear.com and we will help you sort the size.
Can I return them?
Try your first pack for 30 days. If it is not right, you can return it in any condition for a full refund on that first pack. Just email hello@carryonwear.com and we will walk you through it.
When do you launch?
Men's trial packs are available now while stock lasts, posted within Australia. Full launch is staged through 2026, with women's trial packs joining the next release and our markets in the US and UK following.
Still have a question?
Carry On was built by our founder Ed after his own prostate surgery, and he wore every prototype for more than 400 hours before release, so no question is too small or too personal for us. Email hello@carryonwear.com and a real person will reply. For every 10 packs sold we donate 1 to someone who needs it, on the way to 50,000 packs by 2026.